Job Vacancy Rawalpindi Position Call Quality Analyst at Translation Empire

Welcome to our job portal. Translation Empire is offering exciting opportunities for the position of Call Quality Analyst in Rawalpindi. We are currently seeking Full-time candidates.

We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Translation Empire, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Translation Empire. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Translation Empire
Position:	Call Quality Analyst
City:	Rawalpindi, Punjab
Province:	Punjab
Education:	Confidential
Job Type:	Full-time

Job Description

Translation Empire is searching for a meticulous Call Quality Analyst to elevate our customer service operations. In this vital role, you will monitor both inbound and outbound calls to evaluate employee performance and ensure high service quality. Your key responsibilities will include assessing customer interactions, documenting performance metrics, and delivering constructive feedback to our representatives.

Collaboration with team leaders to develop training programs and implement process improvements will be crucial. Ideal candidates should hold a Bachelor’s degree in English Literature, Communications, or a related field, and possess experience in call quality monitoring. Strong analytical and communication skills are essential for success in this position.

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

Company Address

Province	Punjab
City	Rawalpindi
Full Address	Satellite Town, Rawalpindi, Punjab, Pakistan
Google Map	Google Map