Job Vacancy Lahore Position Customer Support Supervisor at Compass Training and Consultancy Pvt. Ltd.

Compass Training and Consultancy Pvt. Ltd. is currently hiring for the role of Customer Support Supervisor located in Lahore. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, Compass Training and Consultancy Pvt. Ltd. invites interested applicants to submit their applications.

Job Information

Company:	Compass Training and Consultancy Pvt. Ltd.
Position:	Customer Support Supervisor
City:	Lahore, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 200.000 per Month
Job Type:	Full-time

Job Description

Role and Responsibilities

• As a Customer Service & Sales Supervisor , you’ll be the first point of contact for our valued clients.
• You will also lead 2-3 CS Agents and will closely monitor their performance
• You’ll assist them across multiple channels — including live chat, phone, and email — to ensure they receive quick, helpful, and friendly support.
• Responding to inbound live chats, phone calls, and emails from customers
• Making outbound calls and follow-ups as needed for case resolutions or sales queries
• Handling inquiries related to orders, returns, products, and general support
• Working closely with internal teams (sales, logistics, technical support) to resolve customer cases
• Logging all customer communications accurately in our CRM system
• Escalating unresolved issues to the appropriate team or Team Manager
• Maintaining a positive, customer-first attitude — even when challenges arise

Qualifications and Education Requirements

• Bachelor’s

Key Requirements

• Minimum 4 year experience in a similar role.
• A strong communicator — both written and verbal (fluent English required)
• Comfortable juggling multiple channels — live chat, phone, and email
• Confident using computers and learning new systems quickly
• Detail-oriented, proactive, and a natural problem-solver
• Able to work independently and as part of a collaborative, supportive team
• Passionate about delivering 5-star customer experience.

Job Type: Full-time

Pay: Up to Rs200,00.00 per month

Application Question(s):

• How would you rate your Spoken English (out of 10)
• Which International countries have you covered in Customer Service (USA, UK etc)

Experience:

• Customer Service : 4 years (Preferred)

Work Location: In person

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Lahore
Full Address	Grand Trunk (GT) Road, Lahore
Google Map	Google Map